Frontline Customer Support Specialist

2 weeks ago

City of Parramatta Council, Australia beBeeCustomerService Full time $84,659 - $92,901
Job Overview

We are seeking a highly skilled and motivated Service Officer to provide exceptional customer service to clients across multiple locations and applications.

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Key Responsibilities:
  • Provide support and advice in response to inquiries and requests about shared services products and services.
  • Promote, support, and assist clients in the self-service function.
  • Follow procedures, processes, and log incidents and requests using existing customer management tools.
  • Create a positive customer experience by researching to resolve or escalate unresolved complex issues.
  • Contribute to the continuous improvement of processes and knowledge base.
  • Research and analyse information to make recommendations based on relevant evidence.
">What You Will Do:
  • Deliver high-quality customer service through effective communication and problem-solving skills.
  • Develop and maintain strong relationships with clients, stakeholders, and team members.
  • Collaborate with cross-functional teams to achieve business objectives and improve operational efficiency.
  • Stay up-to-date with industry trends, best practices, and technological advancements.

As a Service Officer, you will have the opportunity to work in a dynamic and supportive environment, where you can grow your skills and career.

Benefits:

You will enjoy a range of benefits, including:

  • A competitive salary package.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • A range of employee benefits and perks.
">

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