Frontline Support Specialist

5 days ago

Coffs Harbour City Council, Australia Challenge Community Services Full time
Overview

JOIN US - SHAPE LIVES - BUILD YOUR CAREER

About the Role:

We're looking for a dedicated and experienced Frontline Support Specialist to join our Disability Services team. This role is ideal for someone passionate about person-centred care, especially supporting clients with complex needs. You'll mentor staff, guide behaviour support strategies, and work closely with clients and their networks to ensure safety, inclusion, and positive outcomes.

Benefits
  • Pay rates from $38.65 – $41.45 (SCHAD's Award Level 3, based on experience/qualifications)
  • Ongoing training and leadership development opportunities
  • Clear career progression through succession planning
  • Fitness Passport access for you and your family
  • Salary packaging + meal/entertainment card (if eligible)
  • Birthday leave to celebrate you
Responsibilities
  • Deliver tailored support for clients with complex needs
  • Lead behaviour support and crisis management strategies
  • Mentor and guide staff to build a high-performing team
  • Engage clients and families to align services with individual goals
  • Advocate for client rights and maintain accurate documentation
  • Ensure compliance with NDIS standards and policies
Qualifications

Essential:

  • Proven experience in high-intensity, person-centred disability support
  • Strong communication and interpersonal skills
  • Ability to mentor and model best practice
  • Certificate III or IV in Disability Support (or equivalent)
  • Current NSW Working with Children's Check, NDIS Worker Screening, Police Check, First Aid, and Driver's Licence

Desirable:

  • Experience leading complex care reviews
  • Knowledge of NDIS Practice Standards and legislative requirements
About Us

For over 65 years, Challenge Community Services has provided disability services, foster care, allied health, and supported employment. Our mission is simple: empower individuals and strengthen communities through compassionate, people-focused support.

How to apply

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.

To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au

Confidential enquiries can be made by contacting Dominic Cameron

via email dominic.cameron@challengecommunity.org.au

Closing Date - 22nd September 2025

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.


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