ICT Support Specialist

2 days ago

City of Parramatta Council, Australia beBeeIctSupport Full time $99,338 - $110,270
Job Title: ICT Support Specialist

The role of an ICT Support Specialist is to provide frontline ICT support in a field services environment. As a skilled and customer-focused professional, you will deliver practical ICT solutions and ensure timely resolution of issues.


Your Key Responsibilities
  • Deliver remote and on-site ICT support to staff, adhering to service level agreements.
  • Investigate and resolve system and security issues, escalating as necessary.
  • Set up and maintain ICT devices and monitor their performance.
  • Manage access rights and apply security controls in accordance with policies.
  • Develop and update support documentation to enhance service continuity.

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