Chief Customer Experience Officer

3 days ago


Sydney, New South Wales, Australia Law of the Jungle Full time
About the Role

Law of the Jungle is a pioneering leader in regulatory technology, dedicated to delivering exceptional value to our customers through innovative solutions.

We are seeking a highly skilled and experienced professional to join our team as a Chief Customer Experience Officer. This key role will be responsible for leading and overseeing client implementations and projects, ensuring seamless customer experiences and driving business growth.

Key Responsibilities
  • Develop and execute strategies to enhance customer satisfaction and loyalty
  • Lead cross-functional teams to deliver high-quality customer experiences
  • Collaborate with stakeholders to identify and prioritize customer needs
  • Design and implement processes to improve customer engagement and retention
  • Monitor and analyze customer feedback to inform business decisions
Requirements
  • 8+ years of experience in a customer-facing role, preferably in law, technology, consulting, or a senior corporate position
  • Strong understanding of customer experience principles and practices
  • Excellent communication and interpersonal skills
  • Ability to analyze complex customer data and develop insights-driven solutions
  • Proven track record of driving business growth through customer-centric initiatives
What We Offer
  • A highly competitive salary package
  • Professional development budget and leave
  • Monthly phone and/or internet allowance
  • Flexible working arrangements


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