Chief Customer Officer

3 days ago

Sydney, New South Wales, Australia ClearCompany Full time
About the Role

We are seeking a seasoned executive to lead our Customer Department as Chief Customer Officer. This is a unique opportunity to drive revenue growth and take the Customer function to the next level.

Key Responsibilities
  • Lead the Customer Department, comprising all new and existing customer activity, including Customer Solution Architecture and Marketing.
  • Develop and execute key sales and marketing strategies to deliver revenue acquisition and growth.
  • Enable growth in our install base and strong customer retention by deploying customer retention and growth strategies.
  • Lead the strategic direction and cultivation of our partner ecosystem toward delivering valuable commercial outcomes for ClearCompany and its partners.
  • Bolster ClearCompany's brand and positioning to customers within the National Security and Safety Critical sector.
Requirements
  • Extensive team leadership experience with proven experience motivating outcomes and developing a cohesive team culture.
  • Strong management skills, including performance management, coaching, succession planning, and career development.
  • Demonstrated commercial acumen including strategy development, P&L capability, stakeholder management, and governance.
  • Hands-on expertise in crafting compelling solutions and value propositions.
  • An ability to listen, engage, and be curious in solving complex customer and business problems.
  • Excellent communication, negotiation, and presentation skills.
  • A customer-centric mindset and the ability to influence and collaborate effectively.
  • A passion for technology and security.
  • Flexibility to enjoy and thrive within a fast-paced, agile, and expanding scale-up environment.
What's in it for You?
  • Be at the forefront of cyberwarfare, the greatest technology challenge of our generation.
  • Build out the Customer Department in your own vision and take it to the next level.
  • Be a thriving and valued member of ClearCompany's Executive Leadership Team (ELT).
  • 5 days of bonus leave per year.
  • Company-paid parental leave.
  • A diverse culture where we celebrate our people and their unique, individual perspectives.

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