Chief Customer Experience Officer

5 days ago


Sydney, New South Wales, Australia Law Of The Jungle Full time
About the Role

We are seeking a seasoned professional to lead our customer experience efforts as our Chief Customer Officer. This is a key leadership role that will be responsible for driving customer satisfaction, loyalty, and retention.

Key Responsibilities
  • Lead and oversee client implementations and projects
  • Take responsibility for every customer touchpoint and the quality of that experience
  • Build confidence and credibility with customers and demonstrate a focus on value delivery
  • Grow and lead a team skilled in the program, the domain, our customers, and what success looks like for them
  • Empower people and embed systems for ease, acceleration, and scale – ours and our customers'
Requirements
  • Have client service and responsiveness in their DNA
  • Have made a career of anticipating and exceeding client expectations
  • Have innate strategic focus and judgment and, above all, a record of successful execution particularly in projects requiring analytical and logistical skills
  • Have the interpersonal and communication skills to elevate outcomes from delivery to delight
  • Bring out the best in a small and growing team and give clear direction in close alignment with the goals of the business
  • Be a learner for life and seize on every experience as intel (intelligence) for the next
Qualifications
  • You will be someone with 8 years + in a career in law, technology, consulting, or a senior corporate role
  • A strong qualification in law, technology, or similar professional domain is an advantage


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