Senior Customer Experience Manager

3 days ago

Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $150,000

Job Summary:

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This senior marketing professional will lead loyalty campaigns and develop personalized customer experiences to drive member engagement, retention, and customer lifetime value.

Working collaboratively across departments, you will enhance customer satisfaction while delivering business impact.

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  • Loyalty Strategy & Program Management">
  • Develop strategic loyalty programs that foster long-term relationships with customers.">
  • Manage program structure, member benefits, tier progression, and customer engagement tactics to drive member retention and lifetime value.">
  • Collaborate with internal teams to optimize effectiveness and customer experience.">
  • Identify opportunities for innovation and enhancement of loyalty initiatives and programs to ensure alignment with business goals.">
  • Work closely with marketing, content, and customer engagement teams to deliver targeted communications and offers.">
  • Utilize customer insights and data analytics to refine loyalty engagement strategies.">
  • Deliver qualified leads and sales to achieve efficient conversion per lead results from digital and direct marketing efforts.">
  • Monitor and analyze loyalty program performance and member behaviors.">

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