Senior Customer Experience Manager

2 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $135,000
Senior Customer Experience Manager

This senior-level role oversees customer care and technical support teams to ensure exceptional service delivery.

Key Responsibilities:
  • Manage team performance, develop strategies for improving processes, and deliver exceptional customer service.
  • Implement customer care standard procedures, ensuring adherence to industry standards and best practices.
  • Oversee customer interactions through various channels to provide timely and effective responses.
  • Liaise with departments to resolve complex customer problems and improve service delivery.
Requirements:
  • 5-8 years of experience in customer service or a related field, with at least 2 years in a supervisory or managerial role.
  • Proven track record of driving operational excellence and service quality, preferably in the e-commerce industry and Australia & New Zealand market.
  • Ability to handle stressful situations and manage conflicts effectively.
  • Strong organizational and multitasking skills.
  • Customer-focused mindset with a commitment to delivering high-quality service.
Benefits:

This role offers a unique opportunity to drive customer satisfaction and service excellence in a dynamic industry environment.

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