Manager, Customer Experience

3 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time
Overview

Manager, Customer Experience & Content - Commercial Banking — Join to apply for this role at Westpac Group.

Responsibilities
  • Shape content strategy that positions Westpac as a market leader
  • Drive customer engagement through insight-led storytelling
  • Work with senior stakeholders across Commercial Banking
Qualifications
  • Proven experience in content or communications, ideally within financial services
  • Skilled in developing engaging content across formats (e.g. reports, video, infographics)
  • Strong research and analytical skills to uncover content opportunities
  • Confident briefing agencies and managing end-to-end content delivery
  • Excellent communication, planning and stakeholder engagement skills
  • A passion for creating relevant content that drives real customer impact
Benefits
  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave
  • Tailored learning and development opportunities to help your grow your career within the bank
  • Lots of opportunities to contribute to the community through volunteering initiatives
How to apply

To get started, simply click on the APPLY or APPLY NOW button.

We're all about creating a supportive and inclusive community. We welcome everyone—no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the 'People with Disability and/or needing Accessibility Requirements' page on our website.

We're all about helping our people grow and succeed. Whether you're a current employee, trainee, or intern, we're committed to your career development. Check out our FAQs and internal support resources.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Banking, Financial Services, and Investment Banking
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