Motor Repairer Performance Consultant

3 days ago


North Lakes, Queensland, Australia Auto & General Full time
About the Role

The Motor Repairer Performance Consultant is responsible for contributing to a high-performing team through the delivery and execution of control systems; ensuring the motor repair network demonstrates comprehensive understanding and compliance with all contracted controls.

Key Responsibilities
  • Execution of 1–3-year operational plan that supports C&A divisional strategic objectives.
  • Contributing to the execution of the In-Network Fixed Cost commercial strategy relating to Super Centre and Fixed Cost network performance.
  • Ensure systems thinking is developed and maintained across the broader insured and third-party cost pools.
  • Contributing to and execution of the Motor Assessing Operational plan.
  • Accountable for maintaining repair quality and mitigating repair rectification.
  • Maintain strong control of repair duration within the repair network.
  • Ensure all performance management discussions and actions are documented and appropriately stored.
  • Maximise performance of Network repairers through execution of best practice supply performance management strategy.
  • Responsible for the capacity and booking availability for customers into the repair network.
  • Responsible for supporting and enabling strong stakeholder engagement across the motor repair network.
  • Maximise the repairer usage of the Audawatch system to drive effective customer communication.
  • Accountable for maintaining high performance with high integrity culture.
What Experience You'll Bring

The ideal candidate will have demonstrated understanding of the strategic execution across Motor insurance claims as it relates to motor assessing and the motor repair industry.

  • Technical knowledge with previous experience on IBody and Audanet.
  • Strong working knowledge of regulatory and legislative requirements as it relates to Insurance industry.
  • Self-motivated with an ability to work autonomously to manage competing priorities.
  • Ability to build and sustain effective relationships both internally and externally.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Strong negotiation and influencing ability.
About Us

At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

We're a company that values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.



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