Senior Claims Consultant

2 days ago


North Lakes, Queensland, Australia Auto & General Full time

Job Summary:

We are seeking a highly skilled and experienced Claims Consultant to join our team at Auto & General. As a Claims Consultant, you will be responsible for managing a portfolio of complex, high-value, and sensitive claims.

Key Responsibilities:

  • Claims Management: End-to-end management of a portfolio of complex, high-value, and sensitive claims, ensuring timely and effective resolution.
  • Stakeholder Management: Build and maintain relationships with internal and external stakeholders, including solicitors, credit hire companies, and third parties.
  • Liability and Risk Assessment: Clear understanding of liability, negligence, and road rules, with the ability to assess and manage risk effectively.
  • Communication and Negotiation: Exceptional customer service skills, with the ability to communicate effectively with stakeholders and negotiate complex claims.
  • Organizational and Time Management: Ability to work autonomously and collaboratively in a dynamic environment, prioritizing tasks and organizing workload effectively.

Requirements:

  • Experience: Motor claim or liability experience highly desirable.
  • Legislative and Regulatory Knowledge: Good understanding of legislative, regulatory, and compliance obligations.
  • Decision-Making and Problem-Solving: Ability to make decisions and liaise with solicitors and stakeholders.
  • Emotional Intelligence and Relationship Building: Ability to develop strong relationships at all levels with both internal and external stakeholders, coupled with a high level of emotional intelligence.
  • Results-Driven and Negotiation Skills: Broad ability to drive for results, focus on outcomes, and well-developed negotiation skills.

What We Offer:

As a Claims Consultant at Auto & General, you will have the opportunity to work in a dynamic and challenging environment, with a competitive salary and benefits package.



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