Senior Claims Officer

4 hours ago


Sydney, New South Wales, Australia QBE Insurance Group Full time
About the Role

We are seeking an experienced Senior Claims Officer to join our Marine Claims team on a permanent basis.

As a Senior Claims Officer, you will play a key role in delivering exceptional customer service and managing a portfolio of technical Marine claims.

You will be responsible for:

  • Proactively managing Marine claims from notification to resolution
  • Interacting with insured claimants, legal representatives, and brokers to ensure high-quality customer service
  • Ensuring compliance with statutory and service standards, including privacy guidelines
  • Accurately determining and communicating indemnity decisions in a timely manner
  • Properly documenting claims management and outcomes

You will also have the opportunity to:

  • Support the development of claims officers in the marine claims team
  • Participate in professional development and training to enhance your technical expertise

We are looking for someone with:

  • Extensive experience in marine claims handling
  • Strong technical and policy interpretation skills
  • Proven ability to manage a diversified portfolio
  • Understanding and application of the General Insurance Code of Practice

We offer a range of benefits to support your work-life balance, including hybrid working, wellbeing programs, and flexible leave arrangements.

QBE is an equal opportunity employer and is committed to an inclusive workplace where everyone feels valued and respected.



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