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Senior Claims Professional
2 months ago
The Senior Claims Consultant is a key role within Tal Services Limited, responsible for the proactive management of a portfolio of complex life insurance claims. This position requires a high level of expertise in claims management, with a focus on delivering exceptional customer outcomes while ensuring compliance with regulatory requirements.
Key Responsibilities:- Claims Strategy and Management: Develop and implement effective claims strategies to ensure timely and accurate resolution of complex claims.
- Claims Assessment and Determination: Conduct thorough assessments of claims to determine entitlements and ensure compliance with policy terms and conditions.
- Collaboration and Communication: Work closely with internal stakeholders, including Technical Specialists, Recovery & Support Specialists, and Health Services, to ensure seamless claim resolution.
- Leadership and Development: Provide guidance and support to less experienced Claims Consultants, promoting best practice portfolio management and case management.
- Experience: Demonstrated experience in a similar role, involving life, lump sum, trauma, and income protection claims assessment in the Financial Services/Insurance Industry.
- Qualifications: Relevant tertiary qualifications in a related field (desirable).
- Skills: Ability to build rapport and empathy with customers during difficult times, medical, vocational, or rehabilitation background (desirable).
Tal Services Limited values diversity and is committed to fostering an inclusive and equitable culture for all employees. We encourage applications from individuals from diverse backgrounds and promote a culture of respect, empathy, and understanding.
