
Customer Experience Manager
2 days ago
We are seeking a professional to deliver exceptional customer service and identify opportunities to support customers with their financial needs.
The role involves undertaking transaction activities for customers, educating them on digital banking solutions, and conducting needs-based conversations to generate opportunities in personal banking and lending.
About You- You will have outstanding communication and relationship-building skills.
- You will be a career-minded individual with a genuine interest in or passion for banking.
- You will be a team player who collaborates proactively and is committed to exceeding customer expectations.
We believe that tiny gestures and big ideas can change the world for communities. Our inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities.
We offer flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, purchase additional annual leave, discounted private health insurance, employee assistance program, access to employee network groups.
Key Responsibilities- Provide exceptional customer service and resolve customer complaints in a timely manner.
- Identify opportunities to support customers with their financial needs and provide relevant product recommendations.
- Work collaboratively with internal stakeholders to achieve business objectives.
- Stay up-to-date with industry trends and developments to ensure compliance with regulatory requirements.
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