Customer Experience Lead

1 week ago


Gold Coast, Queensland, Australia beBeeConcession Full time $80,000 - $120,000
Overview

We are seeking a results-driven Concession Manager to lead our team in delivering exceptional customer experiences.

Key Responsibilities:
  • Drive a customer-focused culture, creating memorable interactions and seamless experiences.
  • Empower the team through ongoing training, mentoring, and collaboration.
  • Work with leadership to build an effective concession pad.
  • Motivate the team to meet sales targets and key performance indicators.
  • Manage operational excellence, rosters, and back-of-house administration.

Fixed Term Contract until August 2026

The Ideal Candidate:
  • Experience supervising teams of up to 5 staff members.
  • An independently motivated leader with autonomous work capabilities.
  • A supportive leader with the ability to motivate and mentor a team for success.
  • Demonstrated commercial acumen with sales, wage, and shrinkage KPIs management.
  • Attention to detail, styling, and Visual Merchandising expertise.
  • Exposure to large stock volumes and stock management experience.
  • Alignment with our company values and a genuine desire to contribute.
  • Ability to build and maintain customer relationships through exceptional service delivery.


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