
Enhance Customer Experience
7 days ago
Lead a high-performing team to deliver exceptional customer service and assessment services. Manage daily operations, identify skills gaps, and support continuous improvement through training and development opportunities.
Key Responsibilities:
- Develop and implement strategies to enhance customer experience and satisfaction.
- Recruit, train, and supervise a team of Assessment Service Consultants to achieve business objectives.
- Collaborate with cross-functional teams to drive process improvements and optimize operational efficiency.
Requirements:
- Bachelor's degree in Business Administration or related field.
- Minimum 5 years of experience in customer-facing roles or team leadership positions.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze data and make informed decisions to drive business growth.
The ideal candidate will possess a strong passion for customer service, leadership, and team management. A background in recruitment practices and vocational education is desirable. The successful applicant will undergo pre-employment checks, including a National Police Check and reference verification.
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