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Customer Experience and Lifecycle Strategist

2 months ago

Melbourne, Victoria, Australia Dental Corporation Full time
About the Role

We are seeking a highly skilled Customer Experience and Lifecycle Manager to join our team in Melbourne. As a key member of our Customer Experience & Lifecycle team, you will play a critical role in accelerating Bupa's Health Insurance business through the delivery of exceptional customer experiences.

Key Responsibilities
  • Amplify the voice of the customer and champion their needs across the business to uplift our customer-centric culture and capability.
  • Support the development and delivery of the Customer Experience strategy to drive growth, revolutionise our customer experiences, and achieve our health partner ambitions.
  • Aggregate and synthesise customer, commercial, and operational insights to identify and prioritise opportunities that deliver sustainable customer and business outcomes.
  • Design, optimise, and deliver end-to-end customer journeys that enable connected experiences across multiple channels.
  • Connect and partner with multiple business areas to collectively deliver against our shared customer objectives.
What We Offer

We offer a range of benefits, including flexible working arrangements, a healthy work-life balance, leadership support, reduced private health cover, study leave, volunteering options, and a commitment to promoting from within. Our employees can access a wide range of benefits, including discounts on our own products and services, as well as partnerships with leading brands.

Requirements
  • Hold tertiary qualifications in business, customer experience, or related fields, demonstrating your commitment to excellence and expertise.
  • Possess experience working in the Australian healthcare legislative and regulatory environment, giving you a solid understanding of the industry's challenges and opportunities.
  • Excel in interpersonal and communication skills, enabling you to work effectively in a fast-paced, collaborative culture and influence outcomes.
  • Bring a passionate and customer-centric approach to the role, coupled with a strategic mindset that can dive into operational details and tackle challenges with creativity and collaboration.
  • Have a courageous mindset that allows you to remain optimistic, confident, authentic, honest, and respectful, even in complex or messy situations.