Customer Experience and Lifecycle Manager

4 weeks ago


Melbourne, Victoria, Australia Dental Corporation Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience and Lifecycle Manager to join our team. As a key member of our Customer Experience and Lifecycle team, you will be responsible for driving customer-centric initiatives and delivering exceptional customer experiences across our business.

Key Responsibilities
  • Develop and implement customer experience strategies to drive business growth and customer satisfaction.
  • Lead cross-functional teams to design and deliver customer journeys that meet customer needs and expectations.
  • Collaborate with stakeholders to identify and prioritize customer experience improvement opportunities.
  • Measure and analyze customer experience metrics to inform business decisions.
  • Develop and maintain relationships with key stakeholders to ensure customer experience is integrated into business operations.
Requirements
  • Proven experience in customer experience management, preferably in the healthcare industry.
  • Strong understanding of customer experience principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer experience professional looking for a new challenge, please submit your application.



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