Customer Experience and Lifecycle Manager
4 weeks ago
We are seeking a highly skilled and experienced Customer Experience and Lifecycle Manager to join our team. As a key member of our Customer Experience and Lifecycle team, you will be responsible for driving customer-centric initiatives and delivering exceptional customer experiences across our business.
Key Responsibilities- Develop and implement customer experience strategies to drive business growth and customer satisfaction.
- Lead cross-functional teams to design and deliver customer journeys that meet customer needs and expectations.
- Collaborate with stakeholders to identify and prioritize customer experience improvement opportunities.
- Measure and analyze customer experience metrics to inform business decisions.
- Develop and maintain relationships with key stakeholders to ensure customer experience is integrated into business operations.
- Proven experience in customer experience management, preferably in the healthcare industry.
- Strong understanding of customer experience principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical and problem-solving skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer experience professional looking for a new challenge, please submit your application.
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Customer Experience and Lifecycle Manager
3 weeks ago
Melbourne, Victoria, Australia Dental Corporation Full timeThe OpportunityThe Customer Experience & Lifecycle team's mandate is to accelerate Dental Corporation's growth through the delivery of exceptional customer experiences. As a key part of a rapidly growing team, this role will drive outcomes and work with the entire organisation to solve complex problems using experimental and innovative approaches. Dental...
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Customer Experience and Lifecycle Manager
3 weeks ago
Melbourne, Victoria, Australia Dental Corporation Full timeThe OpportunityThe Customer Experience & Lifecycle team is responsible for accelerating Bupa's Health Insurance business through exceptional customer experiences. As a key part of a rapidly growing team, this role will drive outcomes and collaborate with the entire organisation to solve complex problems using experimental and innovative approaches. Bupa is...
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Customer Experience and Lifecycle Strategist
1 month ago
Melbourne, Victoria, Australia Dental Corporation Full timeAbout the RoleWe are seeking a highly skilled Customer Experience and Lifecycle Manager to join our team in Melbourne. As a key member of our Customer Experience & Lifecycle team, you will play a critical role in accelerating Bupa's Health Insurance business through the delivery of exceptional customer experiences.Key ResponsibilitiesAmplify the voice of the...
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Customer Experience and Lifecycle Strategist
4 weeks ago
Melbourne, Victoria, Australia Dental Corporation Full timeAbout the RoleThe Customer Experience and Lifecycle Manager will play a key role in delivering exceptional customer experiences and driving growth for Bupa's Health Insurance business. This role will lead cross-functional engagement with the business to inform prioritisation and deliver on shared objectives, being responsible for capturing and reporting on...
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Lifecycle Marketing Strategist
4 weeks ago
Melbourne, Victoria, Australia Xero Full timeUnlock Your Potential as a Lifecycle Marketing Lead at XeroXero is a leading cloud-based accounting platform that empowers small businesses and their advisors to thrive. As a Lifecycle Marketing Lead, you will play a pivotal role in driving our global small business lifecycle and engagement strategy, accelerating conversion, time to value, and continuous...
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Lifecycle Marketing Specialist
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeCustomer Engagement Marketing LeadXero is a leading cloud-based accounting platform that empowers small businesses to thrive. As a Customer Engagement Marketing Lead, you will play a pivotal role in driving our global small business lifecycle and engagement strategy. Your mission will be to accelerate conversion, time to value, and drive continuous...
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Lifecycle Marketing Specialist
5 days ago
Melbourne, Victoria, Australia Xero Full timeAt Xero, we're dedicated to making life better for people in small business, their advisors, and communities around the world. To achieve this purpose, we're seeking a skilled Lifecycle Marketing Specialist to support our global small business lifecycle and engagement strategy.What You'll Do:Map customer needs and design communication journeys that add value...
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Lifecycle Marketing Strategist
1 week ago
Melbourne, Victoria, Australia Xero Full timeKey ResponsibilitiesThe Lifecycle Marketing Lead will play a crucial role in supporting Xero's global small business lifecycle and engagement strategy to accelerate conversion, time to value, and drive continuous incremental uplifts throughout our direct to small business channel.Work collaboratively with Digital Product, Content, Regional Marketing, Digital...
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Lifecycle Marketing Strategist
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeLifecycle Marketing Lead Role At Xero, we're on a mission to make life better for small businesses and their advisors. As a Lifecycle Marketing Lead, you'll play a crucial role in supporting our global small business lifecycle and engagement strategy. Your goal will be to accelerate conversion, time to value, and drive continuous incremental uplifts...
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Lifecycle Marketing Strategist
2 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the Role at XeroThis is a unique opportunity to join Xero's global small business lifecycle and engagement strategy team as a Lifecycle Marketing Lead. As a key member of the team, you will play a crucial role in supporting the company's growth and expansion in the Australian market.Key Responsibilities:Use a human-centered design approach to map...
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Lifecycle Marketing Strategist
4 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero is a leading cloud-based accounting software company that empowers small businesses to succeed. We're seeking a talented Lifecycle Marketing Lead to join our team and help drive our global small business lifecycle and engagement strategy.Key ResponsibilitiesDevelop and execute personalized, orchestrated journeys that accelerate conversion,...
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Lifecycle Marketing Strategist
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeRole OverviewXero is a leading cloud-based accounting platform that empowers small businesses to thrive. As a Lifecycle Marketing Lead, you will play a pivotal role in driving the company's global small business lifecycle and engagement strategy. Your primary objective will be to accelerate conversion, time to value, and drive continuous incremental uplifts...
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IT Asset Lifecycle Manager
22 hours ago
Melbourne, Victoria, Australia Talent International Full timeJob OverviewTalent International is seeking an experienced IT Asset Administrator to join our team on a daily rate basis. The successful candidate will be responsible for centralising and maintaining the client's IT Assets within ServiceNow, as well as coordinating licensing and renewal activities associated with these assets.About the RoleThis is a 6-month...
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Digital Marketing Specialist
2 weeks ago
Melbourne, Victoria, Australia Vanguard Australia Full timeAbout the RoleThis is a Digital Marketing Specialist position at Vanguard Australia, a leading company in the AU market. The role involves delivering impactful campaigns, enhancing customer journeys, and driving business growth.Key ResponsibilitiesCollaborate with the Growth & Retention marketing team to design and execute omni-channel customer lifecycle...
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People Experience Manager
4 weeks ago
Melbourne, Victoria, Australia Melbourne and Olympic Parks Full timeAbout the RoleWe are seeking a highly influential and impactful leader to join our team as the People Experience Manager. As a key member of our People and Culture team, you will play a pivotal role in enhancing the employee experience at all stages of the lifecycle at Melbourne and Olympic Parks.Key ResponsibilitiesLead the implementation and enhancement of...
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Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia AGL Full timeAbout the OpportunityAGL is seeking an experienced Customer Specialist to join our Electrification & Innovation team. The successful candidate will play a crucial role in building strong customer relationships across various products to ensure exceptional experiences.Key ResponsibilitiesDeliver exceptional support throughout the customer journey, ensuring...
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Product Manager
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeXero is a leading cloud-based accounting platform that empowers small businesses to thrive. As a Product Manager, you will play a critical role in shaping the customer experience and driving business growth through innovative product development.Key Responsibilities Collaborate with cross-functional teams to align product development with Xero's strategy and...
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Category Manager
2 months ago
Melbourne, Victoria, Australia Likewize Full timeAbout the RoleWe are seeking a highly skilled Category Manager to join our Retail Accessories team at Likewize. As a key member of our team, you will be responsible for the product lifecycle and performance management of our category, driving growth and profitability through strategic planning and execution.Key ResponsibilitiesDevelop and implement category...
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Lifecycle Marketing Strategist
4 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero is a leading cloud-based accounting software company that empowers small businesses to thrive. We're seeking a skilled Lifecycle Marketing Lead to join our team and drive customer engagement strategies that accelerate conversion, time to value, and continuous incremental uplifts throughout our direct-to-small-business channel.Key...
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Product Manager
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero is a leading cloud-based accounting platform that empowers small businesses and their advisors to thrive. As a Product Manager, you will play a critical role in driving customer and business value through the ownership of new and existing products.Key Responsibilities:Collaborate with cross-functional teams to align product development...