Technical Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeTravel Full time $90,000 - $120,000
Job Overview

A technical support specialist plays a vital role in the Business Systems team by providing assistance with airline tickets and travel services.

Key Responsibilities:
  • Daily Customer Support:
  • Liaise with internal/external customers, GDS partners, and airlines to resolve technical issues.
  • Assist with onboarding of online solutions, including GDS setup.
  • Maintain accurate records of airline rules and policies.
  • Analyze and report system issues for continuous improvement.
Required Skills and Qualifications:
  • Year 12 high school equivalency or equivalent.
  • Certificate in Fares and Ticketing I & II.
  • Experience in Global Distribution Systems: Travelport, Amadeus, Sabre.
  • Minimum 5 years' experience in the travel industry.
Benefits:
  • Dynamic work environment with opportunities for growth and development within Australia's leading integrated travel businesses.
  • Strong organizational and time-management skills.
  • Professional communication and teamwork abilities.

This role requires a proactive and autonomous individual with proficiency in Microsoft Office applications.

Working Environment:

The selected candidate will have opportunities to grow and develop within a dynamic organization.

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