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Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team in Melbourne CBD.
About the Role:- Troubleshoot PC related issues via phone, onsite, and using administration tools to ensure seamless technical support for clients.
- Manage incident tickets efficiently to minimize downtime and maximize productivity.
- Collaborate with specialist teams to provide recommendations on hardware replacements, software updates, and technical solutions to drive business growth.
- Deliver clear and concise reporting of technical errors or escalations to management.
- Package and install client software, perform hardware kitting, and set up PCs (image cloning) to meet client requirements.
- Proven experience in IT support roles in large corporate environments with the ability to hit the ground running.
- Excellent written and verbal communication skills to interact with technical and non-technical stakeholders across the business.
- Familiarity with Microsoft Office suites, Cisco, ITIL, and Apple products to provide comprehensive technical support.
- Ability to troubleshoot video conferencing issues across Zoom, Teams, and Webex to ensure uninterrupted virtual meetings.
- A valid driver's license and reliable transportation to attend to client needs.
- The opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.
- A dynamic and supportive work environment that fosters career growth and development.
- Access to training and development programs to enhance technical skills and knowledge.
