Technical Support Specialist

16 hours ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $80,000 - $90,000

Key Position: Technical Support Specialist

We are seeking a skilled and dedicated Technical Support Specialist to join our dynamic team. As a key member of our support team, you will be responsible for delivering exceptional customer service, technical assistance, and troubleshooting for our clients' computer infrastructure.

  • Primary Responsibilities:
  • Providing timely and effective technical support to resolve software and hardware problems.
  • Offering expertise in various software solutions to ensure prompt resolution of user issues and minimal disruption to business operations.
  • Determining system requirements to provide optimal solutions to client issues.
  • Identifying, diagnosing, and resolving system problems and user-reported issues related to software functionality, data access, and workflows.

Requirements:

  • A degree in a relevant field such as Information Technology.
  • Minimum 5 years of demonstrated experience in a technical support role for CAD/CAM/PLM software.
  • Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
  • Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino.
  • In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration and Programming & Technical Skills including TCL, VB.NET, HTML.

What We Offer:

A challenging and rewarding career opportunity with opportunities for growth and development. A dynamic work environment with a collaborative team. Competitive compensation and benefits package.

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