Operational Planning and Optimization Professional

1 week ago

Melbourne, Victoria, Australia beBeeResourcePlanning Full time $100,000 - $130,000
Operational Planning Specialist Job Description

We're innovating in energy and essential services with a focus on sustainable future through electrification and renewable energy.

As an Operational Planning Specialist, you'll play a crucial role in optimizing resources to deliver seamless service and achieve operational objectives. You'll manage day-to-day operational planning for Voice (Inbound & Outbound) and BPO operations, including scheduling, rostering, and workflow coordination against forecasts.

The ideal candidate will have previous experience working in resource planning and workforce management systems within a contact centre environment, preferably Avaya WFM. Strong knowledge of Microsoft Office, especially Excel, is also essential. Excellent interpersonal skills, including strong relationships with stakeholders, business users, and leaders, are required.

  • Main Responsibilities:
  • Optimise resources for maximum impact
  • Plan and manage schedules
  • Conduct intra-day real-time monitoring against both transactional (BPO) and inbound call volumes

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