Operations Supervisor

4 days ago


Red Hill, Queensland, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Lancemore Hotel Group. As an Operations Supervisor, you will play a key role in ensuring the smooth operation of our food and beverage facilities, including events and weddings.

Key Responsibilities
  • Operational Excellence: Assist in ensuring the execution of room setup, service delivery, and sequence according to contractual obligations, guest expectations, and company-established policies and procedures.
  • Day-to-Day Operations: Organize and control the day-to-day operation of the food and beverage facilities of the hotel, ensuring efficient service delivery and maintaining a consistent satisfactory service standard.
  • Accounting and Finance: Assist the Manager to prepare accounts, ensuring accurate charges are posted on a timely basis.
  • Communication and Teamwork: Maintain constant and updated communications with relevant departments, ensuring all staff are aware of their responsibilities in association with function activities.
  • Guest Service: Provide smooth, efficient, and courteous service to guests during functions, ensuring a unique and memorable experience.
  • Training and Development: Assist the Food and Beverage Manager with the training and development of all function and breakfast staff, maintaining a detailed training log.
  • Operations and Maintenance: Ensure all equipment is in full working order at all times, and that all function rooms are clear and secure each evening post-event.
  • Quality and Safety: Ensure all events areas are maintained in relation to cleanliness, sanitation, and hygiene, operating equipment, fire precautions, and safety.
About You

To succeed in this role, you will be a dynamic individual with a flair for creativity, a passion for delivering flawless dining experiences, and a natural motivator who loves to develop yourself and your people to achieve the greatest success.

You will have

  • Sound knowledge of food and beverage operations, weddings, and events.
  • Hands-on leadership skills, with the ability to lead by example and build a strong team culture.
  • Passion for hospitality and a drive for excellence.
  • Impeccable presentation and communication skills.
  • A knack for creating relationships and connections with staff and guests.
About Lancemore Hotel Group

Lancemore Hotel Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. We offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants, and an award-winning wine selection.

We are a family-owned company that combines the head of a large operation with the heart of a family company. We value our people and offer career progression, generous staff discounts, company-wide incentives, and team social activities.



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