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Beverage and Culinary Operations Supervisor

2 months ago

Spring Hill, Queensland, Australia Accor Full time

Company Overview

About the Mercure brand

Mercure Hotels provide more than just a place to rest; they offer a gateway to local experiences and adventures. Established in 1973, Mercure is dedicated to showcasing the unique attractions of each destination. With over 950 hotels in more than 60 countries, guests are welcomed into an environment that reflects local culture and culinary delights.

About Mercure Brisbane Spring Hill

Located on the edge of the city, Mercure Brisbane Spring Hill is just a short distance from the central business district, Brisbane River, and key public transport links. The hotel boasts 179 spacious rooms with balconies, modern facilities, an outdoor pool, a fitness center, and a restaurant and bar with an outdoor setting.

Position Overview

Reporting to the Food & Beverage Services Manager, you will play a crucial role in guiding, mentoring, and inspiring your team to deliver exceptional service to our guests. You will support the Food & Beverage operations team in managing daily activities within the restaurant and event spaces.

Key Responsibilities

  • Oversee the operations of Food and Beverage outlets
  • Communicate effectively and assign tasks to team members
  • Ensure adherence to brand standards
  • Address guest inquiries promptly and efficiently
  • Advocate for the needs of the team
  • Assist management in achieving financial objectives
  • Support the training and development of team members
  • Comply with hotel security, fire safety regulations, and health legislation
Qualifications
  • Strong passion for customer service
  • Previous supervisory experience in a related role
  • Proven track record in leading and motivating a team
  • Excellent interpersonal skills with both internal and external stakeholders
  • Ability to problem-solve and maintain composure under pressure
  • Strong time management and communication abilities
  • Availability to work a minimum of 38 hours per week across various shifts
  • Valid Responsible Service of Alcohol (RSA) certification in QLD
Additional Information

Why choose Accor?

We are more than just a global leader; we embrace individuality and offer opportunities that align with your personality. We are committed to your growth and learning, ensuring that your work has purpose and that you can explore endless possibilities within Accor, which has over 5400 hotels in more than 110 countries.

  • Access to the Accor Academy for continuous learning
  • Flexible work arrangements to support work-life balance
  • Exclusive Accor Heartist Benefits, including discounts on Food & Beverage and accommodations worldwide
  • Referral bonuses for recommending friends
  • Parental Leave Scheme
  • Employee Assistance Program

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