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Overnight Audit Supervisor

2 months ago


Spring Hill, Queensland, Australia Accor Full time

Company Overview

About the Mercure brand

Mercure Hotels provide more than just a place to rest; they serve as gateways to exploration and cultural immersion. Established in 1973, Mercure is dedicated to revealing the hidden gems of each location to its guests. With a commitment to high-quality standards and a genuine representation of local culture, Mercure ensures that from the moment guests step into one of our 950+ hotels across over 60 countries, they are enveloped in a unique, locally-inspired environment. Every aspect, from decor to culinary offerings, reflects the distinctive characteristics of the destination.

About Mercure Brisbane Spring Hill

Situated on the edge of the central business district, Mercure Brisbane Spring Hill is conveniently located near the Brisbane River, Suncorp Stadium, and public transport. The hotel boasts 179 spacious guest rooms, each featuring expansive balconies, modern amenities, an outdoor swimming pool, a fitness center, and a vibrant alfresco-style restaurant and bar.

Position Overview

As a Night Audit Manager, your responsibilities will encompass the following:

  • Overseeing nightly operations from 11 PM to 7 AM, with flexibility to work various shifts, including weekends and public holidays.
  • Conducting daily financial balancing and reconciliation as part of the night audit process.
  • Delivering outstanding customer service by promptly addressing guest inquiries during check-in, check-out, and throughout their stay.
  • Ensuring adherence to procedures regarding cash and credit transactions, as well as maintaining accurate accounting records.
  • Assisting guests with luggage and fulfilling other concierge-related tasks as necessary.
  • Proactively resolving any issues or complaints raised by guests.
Qualifications
  • Proven experience in customer service, ideally within a hotel front office environment.
  • Strong time management skills with the ability to handle multiple tasks while remaining aware of your surroundings.
  • A confident demeanor with the ability to engage with guests and initiate conversations.
  • Proficient computer skills; experience with Opera is advantageous.
  • Excellent verbal and written communication abilities.
Additional Information

Why Choose Accor?

Accor is more than just a global leader in hospitality; we welcome you as you are and offer opportunities that align with your unique personality. We encourage personal growth and continuous learning, ensuring that your work is meaningful and fulfilling. With over 5400 hotels in more than 110 countries, the possibilities for your career are limitless.

  • Access to the Accor Academy for ongoing learning and development.
  • Flexible work arrangements to support a healthy work-life balance.
  • Exclusive Accor Heartist Benefits, including discounts on food, beverages, and accommodations worldwide.
  • Employee referral bonuses.
  • Comprehensive parental leave program.
  • Access to our Employee Assistance Program.

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