Corporate Experience Manager

6 days ago

Melbourne, Victoria, Australia Colliers Full time

About Us


At Colliers, we strive to create vibrant and thriving workplace environments where every individual can be at their best.


Our commitment to service excellence is unwavering as we provide our clients with a Workplace of Choice. Our collaborative culture sets us apart as we support specialists and provide the long-term structure and platform to accelerate success.


Job Overview


We seek an exceptional candidate to join our team, whose intrinsic purpose is to build a sense of community, connection, and belonging through delivering best-in-class service within the workplace and operations.


As a Corporate Experience Manager, you will be at the heart of the action in our client's state headquarters located in Melbourne. In this role, you will be the autonomous driving force behind creating unforgettable experiences for our visitors and occupants, ensuring every interaction is seamless and memorable.


You will be a pivotal support for business groups, championing their workplace objectives and ensuring our service points deliver efficiently.


Main Responsibilities



  • Own the arrival experience, creating enjoyable and memorable interactions, driven by our client's brand and culture.
  • Uphold operational excellence for workplace experiences, fostering a happy-to-help atmosphere across all Corporate Services touch points.
  • Administer the client floor including meeting rooms, AV facilities, and break-out areas with efficiency and accuracy.
  • Assist in maintaining the workplace to provide the best working environment and functionality for all employees.

Requirements


As a collaborative and driven member of the operations team, ideally with experience within the administrational or hospitality sector, we ask that you demonstrate the following:



  • Minimum 3 years of hospitality, administration, or workplace management experience, specialising in customer-centric events, preferably within luxury or hospitality sectors.
  • Demonstrated customer-centric experience in business-to-business and customer-facing environments through a spirit of autonomy and initiative.
  • Results-oriented with effective communication skills and impeccable organisation, paying attention to detail.
  • Proficient in assessing and prioritising workload within deadline-driven environments, understanding sometimes priorities change.
  • Thrive on teamwork, collaborating to overcome obstacles and achieve collective success.

About You


This position is a full-time office-based role in Adelaide servicing general office operating hours on a flexible roster (40hrs per week) that also may support limited after-hours event activity.


We require thorough national police checks, which necessitates Australian residency.


This dynamic workplace support role is ideal for experienced customer service professionals ready to transition into the corporate sector.


The estimated annual salary for this role is approximately $65,000-$75,000, depending on experience and qualifications.

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