Corporate Experience Specialist

3 weeks ago

Melbourne, Victoria, Australia Colliers Full time
About the Role

We are seeking an exceptional candidate to join our team as a Corporate Concierge at Colliers Workplace Management Services (Colliers WMS). Our commitment to service excellence is unwavering as we provide our clients with a Workplace of Choice.

As a Corporate Concierge, you will be the driving force behind creating unforgettable experiences for our visitors and occupants, ensuring every interaction is seamless and memorable. You will be a pivotal support for business groups, championing their workplace objectives and ensuring our service points deliver efficiently.

Key Responsibilities:

  • Own the arrival experience, creating enjoyable and memorable interactions, driven by our client's brand and culture.
  • Uphold operational excellence for workplace experiences, fostering a "happy to help" atmosphere across all Corporate Services touch points.
  • Administer the client floor, including meeting rooms, AV facilities, and break-out areas, with efficiency and accuracy.
  • Assist in the maintenance of the workplace to provide the best working environment and functionality for all employees.

Requirements:

  • A minimum of 3 years of experience in hospitality, administration, or workplace management, specialising in customer-centric events, preferably within luxury or hospitality sectors.
  • Demonstrated customer-centric experience in business-to-business and customer-facing environments, through a spirit of autonomy and initiative.
  • Results-oriented with effective communication skills and impeccable organisation, paying attention to detail.
  • Proficient in assessing and prioritising workload within deadline-driven environments, understanding that priorities may change.
  • Thriving on teamwork, collaborating to overcome obstacles and achieve collective success.

This is a full-time office-based role in Melbourne, servicing general office operating hours on a flexible roster (40hrs per week) that may support limited after-hours event activity.

Our commitment to providing a safe and secure work environment necessitates thorough national police checks. To support this screening, only candidates with Australian residency will be considered.

This dynamic workplace support role is ideal for experienced customer service professionals ready to transition into the corporate sector. The position encompasses a variety of disciplines that may lead to multiple career pathways.

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