Corporate Experience Manager

2 months ago

Melbourne, Victoria, Australia Colliers Full time

Role Overview

Colliers Workplace Management Services is seeking a skilled professional to fill the Corporate Concierge position. This role is a pivotal part of our team, responsible for delivering exceptional service and creating memorable experiences for our clients and their visitors.

Key Responsibilities

  • Develop and implement strategies to enhance the client arrival experience, aligning with our client's brand and culture.
  • Ensure operational excellence in workplace experiences, fostering a positive and helpful atmosphere across all Corporate Services touch points.
  • Administer the client floor, including meeting rooms, AV facilities, and break-out areas, with efficiency and accuracy.
  • Assist in maintaining the workplace to provide a comfortable and functional environment for all employees.

Requirements

  • A minimum of 3 years of experience in hospitality, administration, or workplace management, with a focus on customer-centric events, preferably in luxury or hospitality sectors.
  • Demonstrated customer-centric experience in business-to-business and customer-facing environments, with a spirit of autonomy and initiative.
  • Results-oriented with effective communication skills and impeccable organization, paying attention to detail.
  • Ability to assess and prioritize workload within deadline-driven environments, understanding that priorities may change.
  • Thrives in a team environment, collaborating to overcome obstacles and achieve collective success.

Additional Information

This is a full-time office-based role in Adelaide, servicing general office operating hours on a flexible roster (40 hours per week) that may also support limited after-hours event activity.

Our commitment to providing a safe and secure work environment necessitates thorough national police checks. Only candidates with Australian residency will be considered.

This dynamic workplace support role is ideal for experienced customer service professionals looking to transition into the corporate sector. The position encompasses a variety of disciplines that may lead to multiple career pathways.

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