Operational Excellence Improvement Specialist

5 days ago

Melbourne, Victoria, Australia beBeeProcess Full time $83,904 - $114,336

Retail Operations Process Improvement Specialist

Enhance operational excellence by identifying, analyzing, and optimizing core business processes. This exciting opportunity plays a key part in driving data-informed solutions that improve performance, ensure compliance, and elevate the customer experience.

Main Responsibilities:

  • Manage end-to-end billing processes for mass market and off-market connections, including commercial and industrial (C&I) accounts.
  • Analyze and report on data collection, developing weekly dashboards and conducting periodic audits of products, tariffs, and customer records.
  • Investigate and resolve billing exceptions through targeted analysis and problem-solving, driving continuous improvement across retail operations.

Required Skills and Qualifications:

  • A minimum of 2 years' experience in Data Analysis, Reporting, or equivalent roles within regulated industries like Energy, Utilities, Financial Services.
  • Relevant tertiary qualifications in professional fields such as STEM or Information Technology.

Benefits:

This role offers opportunities for professional growth, continuous learning, and skill development in a dynamic and supportive work environment.

Key Performance Indicators:

  • Reduce billing errors and improve accuracy.
  • Enhance data-driven decision-making.
  • Improve customer satisfaction and loyalty.

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