Operational Excellence Specialist

3 days ago

Melbourne, Victoria, Australia beBeeRetailProcess Full time $90,000 - $120,000
Drive Operational Excellence in Retail Operations

We're looking for a proactive specialist to play a key role in driving operational excellence by identifying, analysing and enhancing core business processes.

Key responsibilities include:

  • Managing the end-to-end billing process for both mass market and off-market connections, including commercial and industrial (C&I) accounts.
  • Contributing to data collection and reporting, including development of weekly dashboards and periodic audits of products, tariffs and customer records.
  • Investigating and resolving billing exceptions through targeted analysis and ad-hoc problem-solving, driving continuous improvement across retail operations.
  • Documenting and analysing current operational workflows (billing, onboarding, metering, support).
  • Identifying inefficiencies and standardisation opportunities using data analysis and reporting tools.
  • Collaborating with cross-functional teams to resolve process pain points and implement practical solutions.
  • Supporting process improvement initiatives and change management, including drafting procedures and training materials.
  • Ensuring operational compliance with industry regulations and proactively addressing risk areas.
  • Contributing to system enhancements by identifying interface improvements, coordinating with development teams and leading user acceptance testing (UAT).

This is an exciting opportunity for someone who thrives in a supportive and collaborative work environment where their contributions are valued and recognised.

Our company is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry. We offer specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition.

As a leader in the renewable energy sector, we pride ourselves on being rated 5 stars in the Green Electricity Guide by Greenpeace and earning a CHOICE recommendation in 2023.

The successful candidate will have the opportunity to contribute to the success of our company while making a positive impact on the environment.

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