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Cloud Support Specialist

1 month ago

Sydney, New South Wales, Australia Atlassian Full time

We're flexible around whether this role is fully remote, hybrid or office-bound, assuming an appropriate timezone overlap with the team (which is aligned with Australian Eastern Standard Time).

Our Tenant Platform team supports the concept of multi-tenancy in our cloud architecture. We provide a platform that is used by all of Atlassian's products, enabling important capabilities like tenant creation, product suspension and deletion, ensuring there are enough resources available for new tenants and facilitating operations in production.

As a Cloud Support Specialist, you will be the first line of contact for other teams within Atlassian, while also increasing the efficiency of the development teams that you are protecting. You will resolve different requests through our service desk by using your excellent product and platform knowledge, build bridges between our development teams and other Atlassian teams and establish processes, construct tooling and automate all the things to improve the effectiveness of your team and surrounding teams over time.

You will help accelerate our engineering teams by providing a world-class support experience and improving engineering efficiency, impact and developer experience. You will report to an Engineering Manager and be embedded directly in a development team.