Cloud Support Engineer

1 week ago


Sydney, New South Wales, Australia AC3 Australia Full time

At AC3 Australia, we're passionate about delivering exceptional technology solutions to our customers. As a Cloud Support Engineer, you'll play a crucial role in ensuring their success by providing top-notch technical support and expertise.

About the Role

This is an exciting opportunity to join our CloudOps Engineering Team, where you'll work with experienced technology enthusiasts who are dedicated to helping customers resolve complex technical issues across multiple cloud platforms.

As a Cloud Support Engineer, your primary responsibilities will include:

  • Providing expert technical support to customers via phone, live chat, or ITSM tooling
  • Developing and maintaining in-depth knowledge of supported products and services
  • Identifying complex technical issues and escalating them to specialized staff and vendors as needed
  • Maintaining current knowledge and hands-on skills for key technologies used by AC3 customers

Essential Skills and Qualifications

To succeed in this role, you'll need:

  • 5+ years of experience as a Systems Administrator managing Windows and Linux server operating systems
  • 5+ years of experience with AWS and VMware-based cloud platforms
  • Strong experience with CLI in AWS and Linux
  • Experience supporting multiple customers across various platforms
  • Experience using Service management tools, preferably ServiceNow

Culture and Benefits

At AC3 Australia, we prioritize company culture and employee satisfaction. We believe in fostering a collaborative and supportive environment where everyone feels valued and empowered to contribute. Our benefits package includes:

  • Genuine flexibility and work-life balance
  • Company benefits including discounted lifestyle services such as novated leasing and health insurance
  • Convenient Sydney CBD location - Brand new offices
  • Work with proactive and open-minded leadership that genuinely cares and collaborates to create effective outcomes
  • $115,000 - $125,000 base salary + super + allowances + paid on-call + bonus

About Us

AC3 Australia is a leading Australian-owned ICT MSP with offices in Sydney, Melbourne, and Auckland. We've earned recognition as one of Australia's Best Places to Work, thanks to our commitment to creating a positive and inclusive work environment.



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