Client Services Manager

5 days ago


Wollongong, New South Wales, Australia Randstad Full time
Client Services Manager

We are seeking an experienced Client Services Manager to lead our regional client servicing operations. As a key member of our team, you will be responsible for overseeing the smooth functioning of office management practices and contributing to the achievement of regional objectives.

Key Responsibilities
  • Guarantee that the team addresses all implementation and administrative tasks with proactive diligence and upholding the highest standards
  • Oversee the distribution of client service tasks, monitoring to ensure that all responsibilities are fulfilled within the established service levels
  • Ensure that our Client Service staff deliver an exceptional quality experience for clients and members, in line with our service standards
  • Act as an escalation point on the management of risks and issues related to financial planning services
  • In conjunction with the Senior Manager Advice Services, Advice Delivery Manager, and Complaints Manager, manage complaints in accordance with the Enquiries and Complaints Handling Policy and Procedures
  • Ensure the team proactively manages all implementation and administrative tasks in a timely manner
  • Workforce planning to effectively and efficiently manage team to achieve service level standards and minimise wait times for clients
What's in it for you
  • Impact: Help lead and inspire a successful team and make a positive impact on our members directly
  • Development: Gain excellent experience within the superannuation industry within an organisation which promotes career progression
  • Culture: Work in and influence a supportive environment that values and cares for both their members and staff
  • Opportunity: Potential for career growth and development
Requirements
  • Previous leadership experience within a similar role
  • RG146 Preferred
  • Diploma of Financial planning advantageous
  • Australian Citizens only

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