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Customer Service Representative
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Customer Service Representative
2 weeks ago
Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full timeAt Probe Asia Pacific Pty Ltd, we're driven by a passion for delivering exceptional customer experiences. Our team is dedicated to providing outstanding support to families and carers, answering inbound calls and offering information, discussing available options, and advising on services that support independent living at home, along with short-term and...
Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Consultant. As a key member of our customer service team, you will play a vital role in providing exceptional service to our clients, addressing their needs effectively and efficiently.
Key Responsibilities- Provide outstanding customer service through inbound calls, ensuring a positive experience for our clients.
- Assist families and carers by answering their inquiries, discussing available options, and advising on services that support independent living at home, as well as short-term and long-term care solutions.
- Work collaboratively with our team to achieve high-quality service standards and meet key performance indicators (KPIs).
- Develop and maintain a thorough understanding of our services and products to provide accurate information to clients.
- Participate in ongoing training and professional development to enhance skills and knowledge.
- Exceptional customer service skills, with the ability to provide outstanding service to clients.
- Proficiency in PC literacy, with experience using various computer platforms and software.
- Adaptability in a fast-paced environment, with the ability to manage multiple tasks and prioritize responsibilities.
- Strong multitasking skills, with the ability to juggle multiple tasks while actively listening to clients and responding to their inquiries.
- Clear verbal and written communication skills, with the ability to convey information clearly and effectively to clients.
- Eagerness to learn and develop new skills, with a willingness to stay updated on changes in process.
- A dynamic and supportive work environment, with opportunities for career growth and development.
- Unlimited access to a trusted mental health and well-being platform, promoting employee well-being and resilience.
- A comprehensive training program, ensuring employees have the skills and knowledge to excel in their roles.
- A competitive salary and benefits package, recognizing employee value and contributions.
