Service Coordinator

4 weeks ago

Clayton South, Victoria, Australia William Adams Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Service Coordinator at our Clayton branch.

This challenging front-line position reports to the Service Supervisor and is ideal for someone looking to further their career as a leader within our team.

A mechanical trade background is preferable for this role, as you will be required to field technical questions from both customers and service technicians.

Key Responsibilities

  • Booking and scheduling work in progress
  • Liaising with customers throughout their machine repairs
  • Providing clear, accurate and timely information for machine repairs and Used Equipment build-ups
  • Quotations following inspection work
  • Managing invoices to ensure pricing and product/machine component details are clear
  • Effectively liaising with other departments to deliver effective solutions

About You

You will utilise your knowledge gained from your mechanical trade background and pride yourself on outstanding customer service, as well as your organisational skills.

To be successful in this role, you will require the following skills and attributes:

  • Ability to develop and maintain long-term internal and external relationships
  • Excellent organisational skills and the ability to handle several tasks simultaneously
  • Operational experience within the heavy mechanical industry
  • A strong commitment to safety, health & environment procedures

Why Work for Us?

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

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