Scheduling and Administrative Coordinator

2 days ago


Clayton South, Victoria, Australia Service Stream Full time

About the Role

Service Stream's Techsafe division is seeking a highly organized and detail-focused individual to fill the position of Scheduling and Administrative Coordinator. This full-time opportunity is based in Clayton South, VIC, and offers a permanent employment contract.

About You

  • You will have a minimum of 12 months experience in an office environment, with competencies in MS Office products including Word, Excel, and Outlook.
  • A high level of attention to detail and excellent organizational skills are essential for success in this role.
  • You will possess well-developed written and verbal communication skills, as well as the ability to work discretely with sensitive information.
  • A positive, proactive professional approach is required, with a willingness to take ownership of tasks until completion.

Key Responsibilities

  1. Allocate, dispatch, and redistribute work to field staff, ensuring smooth delivery of administrative duties.
  2. Provide assistance with inbound calls and queries, maintaining a high level of professionalism and politeness.
  3. Liaise and provide support to field staff to ensure work requests are completed efficiently.
  4. Analyze field staff productivity and performance, identifying areas for improvement.
  5. Manage and undertake return of work daily or as required, performing associated data entry.
  6. Daily allocation of ad hoc requests, including faults, appointments, and miscellaneous jobs.
  7. Provide excellent customer service, ensuring all dealings with customers/clients are professional and polite.
  8. Undertake administration associated with billing/invoicing activities, working efficiently with Service Stream and client systems.

Salary Range

$65,000 - $75,000 per annum, dependent on experience and qualifications.



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