Scheduling and Administrative Coordinator
2 days ago
About the Role
Service Stream's Techsafe division is seeking a highly organized and detail-focused individual to fill the position of Scheduling and Administrative Coordinator. This full-time opportunity is based in Clayton South, VIC, and offers a permanent employment contract.
About You
- You will have a minimum of 12 months experience in an office environment, with competencies in MS Office products including Word, Excel, and Outlook.
- A high level of attention to detail and excellent organizational skills are essential for success in this role.
- You will possess well-developed written and verbal communication skills, as well as the ability to work discretely with sensitive information.
- A positive, proactive professional approach is required, with a willingness to take ownership of tasks until completion.
Key Responsibilities
- Allocate, dispatch, and redistribute work to field staff, ensuring smooth delivery of administrative duties.
- Provide assistance with inbound calls and queries, maintaining a high level of professionalism and politeness.
- Liaise and provide support to field staff to ensure work requests are completed efficiently.
- Analyze field staff productivity and performance, identifying areas for improvement.
- Manage and undertake return of work daily or as required, performing associated data entry.
- Daily allocation of ad hoc requests, including faults, appointments, and miscellaneous jobs.
- Provide excellent customer service, ensuring all dealings with customers/clients are professional and polite.
- Undertake administration associated with billing/invoicing activities, working efficiently with Service Stream and client systems.
Salary Range
$65,000 - $75,000 per annum, dependent on experience and qualifications.
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