
Hotel Operations Manager
2 days ago
About the Role
We are seeking an experienced Hotel Operations Manager to oversee the smooth day-to-day operations of our hotel. As a key member of our management team, you will be responsible for ensuring exceptional customer service and maintaining high standards of quality in all aspects of the hotel's operations.
The Austral Hotel is a popular steakhouse in Mackay's CBD, offering a variety of premium cuts of beef and other menu items, along with a fine selection of wines. Our hotel prides itself on providing a welcoming atmosphere that makes our guests feel at home.
A typical day in the life of our Hotel Operations Manager includes:
- Managing front-of-house and back-of-house staff to ensure seamless service delivery
- Monitoring inventory levels and managing stock control systems
- Coordinating maintenance schedules and ensuring the hotel's facilities are well-maintained
- Developing and implementing initiatives to improve customer satisfaction and loyalty
About You:
- You have experience working in a similar role and possess strong leadership skills
- You are able to work effectively under pressure and prioritize tasks to meet deadlines
- You hold current industry qualifications (RSA, RSG, RMLV) or are willing to obtain them
If you are passionate about delivering exceptional results and leading a team of hospitality professionals, we would love to hear from you.
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