Restaurant/Bistro Supervisor

3 weeks ago

Mackay, Queensland, Australia Redcape Hotel group Full time
Overview

Redcape Hospitality is seeking a passionate, committed hospitality professional to join our Leadership Team at Shamrock Hotel as our Restaurant/Bistro Supervisor. Reporting directly to the Venue Manager, the role focuses on managing the day-to-day operations of the bistro within a high-volume operation, leading a structured and enthusiastic team, and driving service excellence through hands-on leadership, induction, training and development.

Role Purpose

To lead through Redcape's purpose, values and behaviours to deliver on our key performance metrics. To support the Venue Manager in building, coaching and developing a skilled, capable and motivated venue team that delivers extraordinary customer experiences and drives venue performance.

Responsibilities
  • Recruitment, induction, training, and development of Front of House staff.
  • Support and cascade the company's core values and behaviours within the business.
  • Develop processes to address customer feedback while acting as an ambassador of our membership program, Publinc Communities.
  • Work with the Leadership team to implement and manage operational expectations, training standards and policies.
  • Manage systems that support venue standards and customer experience.
  • Organise and coordinate promotional activities that support business strategies.
  • Maintain Workplace Health & Safety standards and necessary reporting.
Qualifications
  • Strong knowledge and experience as a leader in a large food and beverage operation.
  • Ability to effectively lead a large and diverse team (ideally 2+ years).
  • Strong interpersonal and communication skills.
  • Passion for customer experience and authentic care.
  • Current/valid RSA Certification (RSG Preferred).
Benefits and Opportunities
  • Extensive training opportunities for professional development and career progression.
  • Staff benefits including 40% off on-premise Food & Beverage and 10% off consumable Bottle Shop purchases across Redcape venues.
  • Opportunity to engage with Publinc Communities and contribute to community initiatives.
  • Clearly defined career progression pathway.
About Redcape

With a portfolio of 30+ hotels across NSW and QLD, Redcape provides growth opportunities within Australia's hospitality industry. We are committed to supporting staff development and delivering extraordinary hospitality experiences that enrich communities.

Notes

For more about Redcape Hospitality visit Publinc Communities is our membership platform connecting people, pubs and communities. Find out more at


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