Care Coordinator Administrator

6 days ago

Mackay Regional, Australia Right At Home Full time
About Right At Home

We are a leading provider of top-quality in-home care services in Australia, dedicated to improving the quality of life for those we serve. Our mission is to deliver the right care, in the comfort of our clients' own homes.

Job Overview

We are seeking a dynamic and orientated Administrator to join our team on a permanent Full-Time basis. As the Care Coordinator Administrator, you will play a pivotal role in streamlining business operations and systems within our home care services.

Key Responsibilities
  • Provide a professional and friendly reception to our visitors and staff.
  • Provide essential administration support to the Care Coordination team in two offices.
  • Facilitate the process for new client registrations through our online portal.
  • Manage client contacts, answering incoming calls and emails, and directing information to the relevant team members.
  • Collaborate with various service providers to ensure seamless care delivery.
  • Assist in HCP compliance, quality assurance, and governance.
  • Support day-to-day requests between coordinators and accounts.
Requirements
  • Relevant qualifications and experience in administration.
  • Proven administrative experience within HCP or customer care.
  • Proficiency in rostering software is highly advantageous.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • IT skills, including experience with Microsoft 365, Share Point, and other relevant software.
  • Understanding of the Aged Care commission processes (desirable).
About You

We are looking for a candidate who:

  • Demonstrates passion for working within the Aged Care sector.
  • Embodies a values-driven approach that cares deeply for the people they support.
  • Exhibits commitment to expanding their role alongside our business's growth.
  • Showcases initiative, innovative thinking, self-starting abilities, and a strong sense of accountability.
  • Possesses a genuine dedication to caring for our clients, aligning with our core values.
  • Upholds ethical standards and shows unwavering commitment to the job.

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