
Strategic Operations Manager
1 day ago
The Director Operations is a key member of the senior leadership team and has principal responsibility to manage a high-performing multi-disciplinary team that supports the Commissioner in the discharge of all regulatory and operational obligations.
You will be the Commissioner's senior business adviser and responsible for the strategic and operational engagement, policy, performance, and communications of the Commission. Key responsibilities include:
- Leading a team central to the performance of the Commissioner's functions under the Legal Profession Act 2007
- DIRECTING external engagement and internal performance
- Providing expert operational advice on the Commissioner's functions, statutory responsibilities, and service deliverables
Additionally, you will:
- Lead and effectively manage the Commission's Operations team
- Review, develop, and drive complex legislative and policy change designed to enhance the Commission's undertaking of its statutory obligations and regulatory functions
- Develop and manage practice systems and processes required to effectively prepare and deliver the Commission's strategic and operational plans
- Establish and manage the Commission's performance framework, including a supporting data management system that enables effective analysis and reporting for both operational and organizational performance oversight and reporting
- Proactively monitor and improve policies, procedures, work practices, and management systems to enable the Commission to continually improve effective and efficient standards of service
- Lead and effectively manage operational management across human resources, infrastructure, workplace health, safety, and wellbeing, risk, and compliance, and information technology
- Develop an effective engagement plan designed to educate and inform key stakeholders, including leading and managing effective communications plans
- Oversight the development and management of operating budgets to achieve optimal operational service delivery in compliance with relevant standards, audit, and governance requirements
- Develop and implement the Commission's risk management plan and continuous improvement program
- Manage the delivery of corporate services and projects required to support the Commission's operations, including coordinating external providers and consultants
- Advise, mentor, and support the team by actively fostering a team operating environment built on good work ethic, interactive, consistent work practices, and quality results
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