Executive Director of Student Experience

3 days ago


Mildura, Victoria, Australia Davidson Full time
About the Role

The General Manager Student Experience is a key leadership position at Davidson, responsible for delivering a world-class student experience across all touchpoints. This role requires a highly regarded executive leader with experience in leading and driving customer experience in a large environment within the education, public sector, or private sector.

Key Responsibilities
  • Student Recruitment and Onboarding: Develop and implement strategies to attract and retain students, ensuring a seamless onboarding experience.
  • Student Support Services: Lead a team of professionals to provide high-quality support services to students throughout their time at Davidson.
  • Employment Opportunities: Collaborate with industry partners and employers to provide students with the best employment opportunities post-graduation.
  • Stakeholder Partnerships: Foster strong relationships with industry, employers, and other educational providers to improve the performance of Davidson.
  • Operational Excellence: Drive a student-centric focus across all operational functions, building a reputation for educational excellence, alumni activity, and student success.
Requirements
  • Leadership Experience: Proven experience in leading and driving customer experience in a large environment.
  • Change Management: Demonstrated ability to drive and implement change across an organization.
  • Team Leadership: Experience in leading a high-performing team in the delivery of customer service.
  • Strategic Thinking: Ability to manage a range of change projects under pressure within a strategic framework.


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