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Executive Director of Student Experience

2 months ago

Mildura, Victoria, Australia Davidson Full time
About the Role

The General Manager Student Experience is a key leadership position at Davidson, responsible for delivering a world-class student experience across all touchpoints. Reporting to the Chief Executive Officer, this role will lead a team of five direct reports and drive a student-centric model of customer service.

Key Responsibilities
  • Develop and implement a comprehensive student lifecycle strategy, ensuring seamless transitions from recruitment to graduation.
  • Lead a high-performing team in delivering exceptional customer service, improving student satisfaction rates, and enhancing employment outcomes for graduates.
  • Build and maintain strategic partnerships with industry, employers, and other educational providers to drive business growth and improve performance.
  • Drive change projects across the organization, leveraging stakeholder partnerships to achieve strategic objectives.
  • Develop and maintain a reputation for educational excellence, alumni activity, and student success.
Requirements

To succeed in this role, you will bring:

  • Proven leadership and management experience in a large environment within the education, public sector, or private sector.
  • Experience in driving and implementing change across an organization, managing multiple change projects under pressure.
  • Strong stakeholder management skills, with the ability to build and maintain partnerships with industry, employers, and other educational providers.
  • Excellent communication and interpersonal skills, with the ability to lead a high-performing team and drive customer service excellence.
  • A deep understanding of the education sector and the ability to drive business growth and improve performance.