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Executive Director of Student Experience

2 months ago

Mildura, Victoria, Australia Davidson Full time

About the Role:

The General Manager Student Experience is a key leadership position at Davidson, responsible for delivering a high-quality student experience across all operational functions. This role requires a highly regarded executive leader with experience in leading and driving customer experience, particularly in the education sector.

Key Responsibilities:

  • Lead a team of five direct reports to drive a student-centric model of customer service across touchpoints, including campus reception, phone contact enquiries, and online support.
  • Leverage stakeholder partnerships with industry, employers, and other educational providers to improve the performance of Davidson, positioning the organization as the region's major vocational education training provider.
  • Drive a student-centric focus across all operational functions, building a reputation for educational excellence, alumni activity, and student success.
  • Manage a range of change projects under pressure within a strategic framework, demonstrating the capability to drive and implement change across an organization.
  • Lead a high-performing team in the delivery of customer service, improving student satisfaction rates, enabling students to study, and enhancing employment outcomes of graduates.

Requirements:

  • A highly regarded executive leader with experience in leading and driving customer experience, particularly in the education sector.
  • Leadership and management experience from a large environment within the education, public sector, or private sector.
  • Demonstrated capability to drive and implement change across an organization.
  • Experience in managing a range of change projects under pressure within a strategic framework.
  • Ability to lead a high-performing team in the delivery of customer service.

About Davidson:

Davidson is a leading provider of vocational education and training, with a strong reputation for delivering high-quality programs and services. The organization is committed to empowering local students and supporting local industry, with a focus on key growth areas such as horticulture, transport, logistics, automotive, and health.