Customer Service Team Lead

3 weeks ago

Sydney, New South Wales, Australia Rentokil Initial Full time

About the role:

The Business Services Manager is responsible for the effective day-to-day leadership and development of the customer service teams, including recruitment, training, management, and monitoring of their activity to achieve the business goals.

The role entails leading the office-based customer service team and enabling the sales and operations teams in the field.

Key responsibilities include:

  • Displaying the ambition and focus required to achieve goals and objectives in delivering outstanding customer service.
  • Providing practical support and encouraging long-term development of others to build capability.
  • Giving practical training, support, or assistance through actions and/or directions.
  • Showing ability to gather and make sense of large amounts of information and apply it to make business and customer-focused decisions.
  • Building relationships and collaborating with other heads of departments.
  • Communicating expectations and direction, inspiring others to achieve objectives, and holding them accountable to high standards of performance.
  • Competence in Microsoft Office Packages.
  • Basic OH&S – Work Site Safety.
  • At least 3 years of proven customer service skills, sales experience, and leadership ability.
  • Experience in a services industry.
  • Excellent verbal and written communications skills.
  • A love of plants is a plus.

About the company:

Rentokil Initial is a market-leading local business backed by a global organisation with a great culture that cares.

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