Customer Service Team Lead
6 days ago
Unlock Your Potential in Retail
Drakes Supermarkets is a dynamic and growing company that offers exciting career opportunities. As a Customer Service Manager in Training, you will play a key role in supervising the customer service department and tailoring the store's service and products to meet the specific needs of customers in the local area.
Key Responsibilities:
- Lead a team of customer service representatives to deliver exceptional customer experiences
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with store management to achieve sales and customer service goals
- Coach and train team members to enhance their skills and knowledge
- Monitor and maintain a safe and healthy work environment
Requirements:
- Passion for customer service and a commitment to delivering exceptional experiences
- Strong leadership and communication skills
- Ability to motivate and coach team members
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced retail environment
About Drakes Supermarkets:
Drakes Supermarkets is a family-owned and operated private company that has been a retail industry success story for many years. As a leading supermarket chain in Australia, we offer a range of career opportunities in a dynamic and supportive work environment.
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