Customer Service Team Lead

6 days ago


Sydney, New South Wales, Australia Drakes Supermarkets Full time

Unlock Your Potential in Retail

Drakes Supermarkets is a dynamic and growing company that offers exciting career opportunities. As a Customer Service Manager in Training, you will play a key role in supervising the customer service department and tailoring the store's service and products to meet the specific needs of customers in the local area.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver exceptional customer experiences
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with store management to achieve sales and customer service goals
  • Coach and train team members to enhance their skills and knowledge
  • Monitor and maintain a safe and healthy work environment

Requirements:

  • Passion for customer service and a commitment to delivering exceptional experiences
  • Strong leadership and communication skills
  • Ability to motivate and coach team members
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced retail environment

About Drakes Supermarkets:

Drakes Supermarkets is a family-owned and operated private company that has been a retail industry success story for many years. As a leading supermarket chain in Australia, we offer a range of career opportunities in a dynamic and supportive work environment.



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