Customer Service Team Lead

3 weeks ago

Sydney, New South Wales, Australia Woolworths Full time
About the Role

We are seeking a highly motivated and experienced Assistant Customer Service Manager to join our team at Woolworths Supermarkets.

This is a fantastic opportunity for a customer-focused individual to lead, coach and support our Customer Service team to deliver exceptional customer experiences.

Key Responsibilities
  • Lead and develop the Customer Service team to achieve excellent customer service standards.
  • Coach and mentor team members to improve their skills and knowledge.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
What We Offer

As a valued member of our team, you will have the opportunity to:

  • Work in a dynamic and supportive environment.
  • Develop your leadership and coaching skills.
  • Contribute to the success of a leading retail company.
  • Enjoy a competitive salary and benefits package.
  • Grow and develop your career with a company that values its people.
Requirements

To be successful in this role, you will need:

  • A genuine passion for customer service and a customer-first mentality.
  • Excellent leadership and coaching skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to change.
  • Flexibility to work a rotational roster including weekends.
What We Value

We are committed to creating a workplace where our team members feel valued, respected and empowered. We value flexibility, diversity and inclusion, and we are proud to be recognized as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

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