Customer Service Team Lead

2 months ago

Sydney, New South Wales, Australia Stryker Australia Pty Ltd Full time
Customer Service Team Leader

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Stryker Australia Pty Ltd. As a key member of our customer service team, you will be responsible for providing leadership, management, and development to our phones customer service team.

Key Responsibilities:

  • Provide leadership and management to the phones customer service team, ensuring they meet or exceed service demands of internal and external customers.
  • Ensure regular contact with customers to maintain clear knowledge of requirements.
  • Provide service excellence within a framework of expense management guidelines.
  • Initiate, lead, and drive initiatives and process improvements within Customer Service and the wider Operations division.
  • Collaborate with other Stryker divisions to improve or re-engineer cross-divisional processes.
  • Implement productivity and efficiency improvements to minimize the requirement for the incumbent to perform daily customer service tasks.

Requirements:

  • Passion for leading and developing others with experience in a leadership role.
  • Highly developed customer service skills and ability to problem solve.
  • Strong communication skills and ability to partner with a diverse range of internal and external customers.
  • Ability to work in a high technology environment (particularly JDE, Salesforce, and Microsoft Office Suite).

Culture & Benefits:

  • Join one of Australia's Best Places to Work.
  • Multiple financial benefits including health care, financial wellbeing, insurance benefits.
  • Ongoing training and opportunities for career progression.
  • Paid Parental leave schemes.
  • Volunteer Days.
  • Being part of one of the world's largest and most recognizable brands.
  • Excellent team culture – we have fun whilst we work.
  • A Leader who will support & guide you throughout your career.
  • Access to our career and self-development program from day one.
  • Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes.

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