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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for delivering exceptional customer service experiences through various contact channels.
Key Responsibilities- Coordinate shipping orders from VIC to NSW.
- Assist customers with all service requests, product queries, and related opportunities.
- Ensure high levels of customer satisfaction by providing end-to-end follow-up on requests and coordinating with relevant departments to resolve inquiries.
- Handle inbound and outbound calls, emails, and webchat interactions with customers on a daily basis.
- Accurately document all customer interactions in the Customer Relationship System, creating tasks for assignments, follow-ups, notes, or resolution.
- Research and share information with customers, peers, and management to answer inquiries and improve service.
- Develop in-depth knowledge of products and procedures to provide accurate information.
- Identify potential cross-selling opportunities and forward them to the appropriate sales team member.
- Relevant experience in customer service, support, or customer experience roles, preferably in healthcare or medical devices.
- Experience using SAP and Masterpack Software.
- Passionate about customer service, with a genuine people-oriented approach.
- Ability to build trust, rapport, and empathy with customers, providing a superior customer care experience.
- Strong problem-solving skills, focusing on customer needs and delivering solution-based assistance.
- Excellent organizational and time management skills.
- Technologically savvy, with the ability to think agilely and continuously learn.
- Proficient in CRM systems and the MS Office Suite, including Teams, PowerPoint, Outlook, Excel, Word, OneDrive, and SharePoint.
Healthcare Professionals Group recruits across all levels, for executive, permanent, and contract/temp roles in healthcare sectors such as:
Medical Affairs & Life Sciences Recruitment: Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific roles.
Commercial Recruitment: Marketing, Sales, Analytics, Government, and External Affairs.
Business Operations & Infrastructure Recruitment: Administration, Customer Service, Engineering, Finance, HR, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse.
Clinical Care Recruitment: Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.
