Technical Desktop Support Specialist

6 days ago

Melbourne, Victoria, Australia beBeeDesktop Full time $80,000 - $100,000

At the forefront of our technology team, we are seeking a skilled Desktop Support Engineer to provide top-notch technical support to senior executives and staff. This full-time position involves working on-site at our client's premises in Port Melbourne.

Responsibilities
  • Daily technical support for desktops, laptops, and printers.
  • Conduct remote troubleshooting with end-users, documenting and maintaining tickets.
  • Offer specialist advice to operational teams for support and maintenance of relevant technologies, including responding to faults and problems, and collaborating with other technical staff and external service providers to resolve issues.
  • Assist with the implementation of technical solutions.
  • Configure new desktops by installing operating systems, software, and associated peripherals.
  • Support the maintenance of the operating system and software utilised within the network, including adding new users to the network and establishing rights and privileges.
  • Conduct break-fix or replacement of endpoints when needed.
  • Conduct data and phone patching.
  • Work with Application Vendors in resolving incidents and requests raised by end-users.
  • Comply with established IT policies, procedures, and standards and ensure conformance with information systems, goals, and procedures.
Required Experience
  • On-site and remote management and setup of hardware, including desktops, laptops, tablets, phones, mobiles, and printers.
  • Strong operational support with some field experience.
  • Solid Active Directory knowledge and experience.
  • Desktop Imaging and software applications such as Operating Systems (Windows 7 through 10), Microsoft 365, Antivirus software, and systems.
  • Some knowledge and experience with Citrix and Fortinet.
  • Knowledge of Backup Solutions - Datto.
Required Skills
  • Excellent IT support skills and the ability to troubleshoot and diagnose problems.
  • Awareness of ITIL best practice methodology.
  • Ability to prioritise effectively, multi-task, and adapt to changing priorities.
  • Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services.
  • Have a proactive attitude with an enthusiastic approach to challenges.
  • You will bring exceptional verbal and written communication skills, able to articulate technical information to the target audience. Your professional customer service will be outstanding, and you will have the ability to work autonomously with excellent time management.
Qualifications
  • Diploma or a Bachelor's degree in computer science, systems analysis, or a related study, or equivalent experience is desirable.

In return for your exceptional desktop skills, customer-focused performance, and innovative thinking, you'll enjoy a career-changing experience along with:

  • Professional development opportunities.
  • Paid training.
  • Varied and challenging work.
  • Competitive salary package.
  • Access to corporate rewards programs.

We strive to create employment and career development opportunities for all our people, valuing our collaborative culture and supporting community organisations and social issues.

Apply Now

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