Building Strong Customer Relationships

5 days ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Customer Service Lead

This role involves overseeing the entire customer journey, from initial inquiry to post-sales support. As a Customer Service Lead, you will be responsible for ensuring every interaction reinforces our reputation for excellence and expertise.

The ideal candidate has experience in customer service management or team leadership, preferably within a technical industry. They must be able to lead, develop, and inspire a team in a fast-paced environment with a strong focus on coaching and mentorship.

  • Key Responsibilities:
  • Lead a team of customer service specialists
  • Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans
  • Provide daily direction, constructive feedback, and coaching to ensure the team is equipped to handle complex technical inquiries and provide accurate expert advice
  • Develop, implement, and regularly review customer service policies, programs, and procedures
  • Analyse key performance metrics to drive operational efficiency within the customer service centre

Requirements:

  • A minimum of 1+ years of experience in customer service management or team leadership
  • Proven Bachelor Degree or Equivalent
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics
  • Exceptional communication and interpersonal skills
  • A proactive problem-solving mindset with a strong focus on continuous improvement and customer satisfaction


  • Brisbane, Queensland, Australia beBeeRelationshipManager Full time $80,000 - $120,000

    Job Title: Relationship ManagerWe are seeking a skilled and experienced Relationship Manager to join our team. As a key member of our sales team, you will be responsible for maintaining and growing existing customer relationships, as well as identifying and developing new business opportunities.About the Role:Develop and implement effective sales strategies...


  • Brisbane, Queensland, Australia beBeeFinancial Full time $90,000 - $120,000

    Key Responsibilities of a Financial Advisor:Develop and maintain in-depth understanding of clients' financial situations and goals.Provide customized banking solutions to meet unique needs.Identify and pursue new business opportunities through networking and relationship-building efforts.Collaborate with other bank teams to ensure seamless delivery of...


  • Brisbane, Queensland, Australia beBeeRelationship Full time $90,000 - $120,000

    Job Title:Client Relationship ManagerJoin our dynamic sales and business development team as a Client Relationship Manager. In this exciting role, you will be responsible for developing and maintaining strong relationships with key clients across Australia.Key Responsibilities:Develop long-term relationships with existing clientsIdentify and pursue new...


  • Brisbane, Queensland, Australia beBeeCommunity Full time $109,000 - $115,000

    Our MissionWe provide relationship and family wellbeing services to build happier, healthier lives.Our purpose is to support individuals and families with tools and resources for life's challenges.We promote care and safety, embracing diversity to foster strong and connected communities.We are committed to expanding our expertise and leading conversations...


  • Brisbane, Queensland, Australia beBeeRelationship Full time

    Job Title: Customer Relationship Manager">OverviewAre you seeking a challenging yet rewarding role where you can build and establish relationships with customers to drive positive outcomes?">This customer-centric position involves making outbound calls, investigating overdue accounts, negotiating repayment solutions, and managing outstanding accounts.You...


  • Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

    Unlock Your Potential as a Customer Value SpecialistAre you passionate about delivering exceptional customer experiences and helping people achieve their health goals? Do you thrive in a fast-paced retail environment where no two days are ever the same?Job DescriptionProvide personalized recommendations to customers on health and wellbeing products,...


  • Brisbane, Queensland, Australia beBeeAmbassador Full time $60,000 - $75,000

    Community AmbassadorThis is a unique opportunity to contribute to the growth and success of our customers, helping them to use flexible working to enhance their productivity.As a Community Ambassador, you will be the daily point of contact in one of our business centres, nurturing and supporting our customers at a Centre level.You will help build effective...


  • Brisbane, Queensland, Australia beBeeCustomerService Full time $40,000 - $80,000

    As a customer service professional, you will play a key role in delivering exceptional experiences for our customers in a retail and trade environment.About the roleOur team is passionate about providing outstanding customer service, both in-person, over the phone, and online. As a customer sales representative, your main focus areas include:Maintaining a...


  • Brisbane, Queensland, Australia beBeeClient Full time $80,000 - $170,000

    Business Development ProfessionalOur company is seeking an exceptional Business Development Professional to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients.The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a pressurized...


  • Brisbane, Queensland, Australia beBeeAccount Full time CA$80,000 - CA$100,000

    Job OverviewThis role is ideal for a customer-focused professional seeking a challenging opportunity to develop and maintain strong relationships with clients.As an Account Manager, you will be responsible for building a work schedule that suits your needs and those of your customers.You will drive sales by maintaining existing customer relationships,...